FREQUENTLY ASKED QUESTIONS
Q) Do I need to bring any documentation for my cat?
A) Owners must provide a Health Certificate from their cat’s veterinarian. This acts as the proof of vaccination, complete with dates of vaccinations. They must:
-Be current with the FVRCP (3 in 1) vaccine As recommended by your veterinarian. This vaccination is necessary to protect the cats from airborne infections.
-Be Current with a FeLV (Leukemia) and Rabies vaccines as recommended by your veterinarian.
ALL VACCINES ARE TO BE DONE AT LEAST TWO WEEKS PRIOR TO BOARDING
All cats must be on a veterinarian recommended flea prevention product at least one week prior to boarding.
Q) Will my cat be mixed in with other cats?
A) No. Only cats from the same household share a room.
Q) Does The Cat Cottage board other animals such as dogs, rabbits, lizards?
A) No. We love all animals, but only board domestic felines.
Q) Do larger rooms cost more money than the regular size rooms?
A) All rooms are the same rate. We do not want our clients feeling uncomfortable about placing a value on their cat. We assign rooms based on your cat’s needs. All rooms will accommodate two or more cat guests from the same household. If two adjoining rooms are requested/needed, the rate will vary.
Q) What do you provide for each room?
A) Each room is properly heated and ventilated. Each room has a lounging ledge in a window which opens/closes. We also equip each room with litter boxes, litter, beds, bedding, benches, baskets, blankets, music, toys, dry food, treats, climbing posts, and catnip (if permitted).
Q) How often are litter boxes scooped?
A) At least twice per day but more if necessary. Some cats require this more often if they are seniors, diabetics, or have certain other conditions.
Q) What do we need to bring?
A) The only thing you need to bring is your cat in a carrier (and its medication, if necessary). You are welcome to bring personal food, treats, toys, blankets, or anything else you feel might make your cat feel more comfortable. We are not responsible for anything you forget to take home.
Q) How can I pay for my cat’s stay?
A) We accept Interac, Visa, MasterCard, cheques, and cash.
Q) What if I need to cancel or change my stay?
A) We will provide a refund of your deposit if you cancel ten or more days before your check-in date. Cancellations made with less than ten days’ notice will not be refunded. Please call or email us and we will do our best to accommodate your needs.
Q) My cat requires medication. Will there be an extra charge for administering this?
A) If your cat requires injections or oral or topical medication there is a $5.00 fee for each time the medication is administered. For example, if they require medication in the morning and evening, that is 2 x $5 = $10 per day.
Q) I don’t want to change my cat’s diet. Will you feed her as I do?
A) Yes, we follow a care plan provided by you in the Boarding Agreement. While we can provide a variety of healthy canned food, dry food, and treats free of charge, you are welcome to bring your own if you would prefer not to change your cat’s diet. (It is generally recommended to not rapidly change your pet’s food as it may upset their stomach.)
Q) Do you give a discount to someone who brings their cat’s food?
A) We don’t charge extra to serve special diets to our feline guests, nor do we offer a discount to those who bring their own food.
Q) Can we come visit our cat?
A) Yes, however we require a visitor’s appointment. Call or e-mail us and we can arrange a mutually convenient time.
Q) Can my friend/relative pick up my cat?
A) Yes, but please phone or email permission. The bill will need to be paid in full before releasing your cat.
Q) Can you pick up and/or drop off my cat?
A) No. We do not provide transportation.